The servers that host your online courses are housed in the Eastern Time zone. The time settings cannot be changed. Course work however is due by 11:59 PM Mountain Time zone. Due to time zone differences, course work submitted by 1:59 AM Eastern Time zone is considered on time.
Please if possible save your answers as you take the quiz/exam. If you encounter a problem while taking an exam, immediately e-mail your Instructor to let her/him know that you encountered a problem as only Instructors can reset quizzes or exams. Student Support can notate the student account regarding your issue, but please always contact the Instructor first. In your communication with both your Instructor and the Student Support Team, please be as specific as you can so that they can provide you with the best possible help.
Students are not able to delete or edit submitted Discussion entries. If you post something by accident or multiple times, contact your Instructor. He/she will be able to delete a posting for you.
Through Walden’s MobileLearn™ initiative, videos can be watched using your smartphone or tablet device. Check your app stores for the Walden Mobile and Blackboard apps to get started.
This often happens when the document is saved in a format that your computer is not able to read. Having your classmate re-save and re-post the document in Rich Text Format can alleviate this problem. This format should be readable by all Mac and Windows computers. You may need to e-mail the owner of the document and ask her/him to re-save it in this format. You can tell what format the document is currently saved in by looking at the extension after the saved name. (This will be the part of the name of the file that appears after the period.) If the file is in rich text format or text format, it will read “.rtf” or “.txt” respectively.
For information about how other students using assistive technology maximize their opportunities for success at Walden, contact Disability Services at firstname.lastname@example.org or 1-800-925-3368 ext. 3121205
If you need additional assistance, please contact the Student Support Team using one or more of the following methods:
Our Student Support Team is available 24 hours a day—seven days a week. Please do not hesitate to contact us at any time if you need assistance.