Getting Started

Getting Started

Completing Assignments

Completing Assignments

Grades and Feedback

Grades and Feedback

Communication and Collaboration

Communication and Collaboration

Troubleshooting

Troubleshooting

Frequently Asked Questions

FAQ

Need More Help?

Need More Help?

 

 

 

 

 

 

 

 

 

FAQ

  • When I submit my work, why is the time posted different than the time zone where I live?
    The servers that host your online courses are housed in the Eastern Time zone. The time settings cannot be changed. Course work however is due by 11:59 PM Mountain Time zone. Due to time zone differences, course work submitted by 1:59 AM Eastern Time zone is considered on time.
  • I was disconnected from the Internet while I was taking an exam. What do I do?
    Please if possible save your answers as you take the quiz/exam. If you encounter a problem while taking an exam, immediately e-mail your Instructor to let her/him know that you encountered a problem as only Instructors can reset quizzes or exams. Student Support can notate the student account regarding your issue, but please always contact the Instructor first. In your communication with both your Instructor and the Student Support Team, please be as specific as you can so that they can provide you with the best possible help.
  • Why can't I delete or edit my discussion post?
    Students are not able to delete or edit submitted Discussion entries. If you post something by accident or multiple times, contact your Instructor. He/she will be able to delete a posting for you.
  • Can I access course materials from my smartphone or tablet?
    Through Walden’s MobileLearn™ initiative, videos can be watched using your smartphone or tablet device. Check your app stores for the Walden Mobile and Blackboard apps to get started.
  • I can't read documents once I download them.
    This often happens when the document is saved in a format that your computer is not able to read. Having your classmate re-save and re-post the document in Rich Text Format can alleviate this problem. This format should be readable by all Mac and Windows computers. You may need to e-mail the owner of the document and ask her/him to re-save it in this format. You can tell what format the document is currently saved in by looking at the extension after the saved name. (This will be the part of the name of the file that appears after the period.) If the file is in rich text format or text format, it will read “.rtf” or “.txt” respectively.
  • How can I get more information about taking my course using a screen reader or other assistive technology?
    For information about how other students using assistive technology maximize their opportunities for success at Walden, contact Disability Services at disability@waldenu.edu or 1-800-925-3368 ext. 3121205
  • For more FAQ, please visit the Classroom FAQ eGuide page: http://academicguides.waldenu.edu.ezp.waldenulibrary.org/ld.php?content_id=2828153 (if prompted to login, use your myWalden username and password)

 

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Need More Help?

If you need additional assistance, please contact the Student Support Team using one or more of the following methods:

  • Select Click to Chat or Write us via the Support tab on myWalden.
  • Call 1-800-WALDENU (1-800-925-3368). International students, please visit the Support tab on myWalden for international phone numbers.
  • Email us at support@waldenu.edu (include your name, student ID number, and degree program with any correspondence).

Our Student Support Team is available 24 hours a day—seven days a week. Please do not hesitate to contact us at any time if you need assistance.

 

 

 

 

 

 

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